TITLE:
AUTHORS:
ABDULLAH QASSEM AHMED AL-WOSABI, PROF. ABDELLAH HOUSSAINI
DOI: 10.5110/77. 1126 Page: 154-181 Vol: 19 Issue: 03 Year: 2024
ABSTRACT
This study examines the relationship between job satisfaction and service quality within the General Telecommunications Corporation (PTC), focusing on various aspects of job satisfaction such as satisfaction with work content, salary, incentives, and opportunities for development and promotion. Utilizing a descriptive-analytical approach and employing a questionnaire-based survey, data were collected from 152 employees across different positions within the organization. Statistical analysis, facilitated by SPSS software, revealed a significant positive correlation between job satisfaction and service quality, moreover, demographic variables, except for age categories, showed no statistically significant differences, the study recommends various measures to enhance employee satisfaction and improve service quality, including enhancing incentive systems, providing training opportunities, sponsoring further education, ensuring fair distribution of internal grants, and raising awareness about service quality.
Keywords:
Job satisfaction, Service, Quality, Salary satisfaction and incentives, Theories
Received: 19 February 2024
Accepted: 12 March 2024
Published: 23 March 2024
