TITLE:
Impact of Agile Management on Customer Satisfaction in Interior Design
AUTHORS:
Elaf Mohammed Abdorabu, Laila Khodeir, Mahmoud ELNably
DOI: 10.5110/77. 1707 Page: 116-137 Vol: 19 Issue: 07 Year: 2024
ABSTRACT
Objective:
This study aims to examine the impact of agile management on client satisfaction in interior design projects, to understand how agile methodologies enhance project outcomes and stakeholder engagement.
Design:
The study used a theoretical approach, where the researcher conducted a comprehensive literature review to explore the relationship between agile management and customer satisfaction in interior design. Data collection involves obtaining relevant academic articles, industry reports, and case studies from reputable sources over the past decade. Thematic and comparative analyses were used to synthesize the findings and develop a conceptual framework.
Results:
The study identified significant correlations between agile management practices and customer satisfaction in interior design. Agile methodologies, such as Scrum and Kanban, promote flexibility, collaboration, and iterative development, enhancing project vision, adaptability, and responsiveness. Key factors influencing customer satisfaction include design quality, communication, adherence to budget and timelines, and flexibility to accommodate changes.
Conclusion:
Agile management methodologies offer promising solutions for improving customer satisfaction in interior design projects. By enhancing collaboration, communication, and adaptability, Agile practices contribute to more successful project outcomes, ultimately leading to higher levels of customer satisfaction. The study emphasizes the importance of adopting Agile principles and recommends strategies to promote Agile adoption and promote client-focused practices in the interior design industry.
Keywords:
Agile Management, Customer Satisfaction, Interior Design, Collaboration, Adaptability
Received: 03 July 2024
Accepted: 19 July 2024
Published: 26 July 2024