Leadership, Employee Engagement, and Total Quality Management: A Structural Modeling Approach in Organizations Adopting TQM



DOI10.5110/77. 1129               Page:   213-227          Vol: 19    Issue: 03   Year: 2024

creative commons, cc, character-785334.jpg   


This study examines the relationship between the implementation of Total Quality Management (TQM) and leadership factors (L) on employee involvement (EI), both directly and through the mediation of management commitment (MC), in three start-up companies in Makassar City. Online questionnaires were distributed to 180 employees. Structural modeling methods such as SEM-PLS were employed to evaluate the relationship between TQM and leadership factors on employee involvement and the impact of the mediating variable. Findings indicate that leadership factors significantly influence employee involvement, as does TQM, which exhibits a stronger positive effect on employee involvement compared to leadership factors (TQM è EI). Additionally, leadership factors have a more significant impact on employee involvement compared to management commitment (L è EI). However, the relationship between TQM and employee involvement lacks significance, as does the relationship with the mediating variable, Management Commitment, which hasn’t been able to support TQM towards EI. The coefficient of determination, or R Square, is 0.784, indicating that the variables examined collectively explain 78.4% of Employee Involvement simultaneously.


Total Quality Management; Leadership; Management Commitment; Employee Engagement; Effect of Moderating Variable.

Received: 02 March 2024

Accepted: 17 March 2024

Published: 25 March 2024