TITLE:
AUTHORS:
HAMSINAH TAHIR, ISMAIL H. A
DOI: 10.5110/77. 1129 Page: 213-227 Vol: 19 Issue: 03 Year: 2024
ABSTRACT
This study examines the relationship between the implementation of Total Quality Management (TQM) and leadership factors (L) on employee involvement (EI), both directly and through the mediation of management commitment (MC), in three start-up companies in Makassar City. Online questionnaires were distributed to 180 employees. Structural modeling methods such as SEM-PLS were employed to evaluate the relationship between TQM and leadership factors on employee involvement and the impact of the mediating variable. Findings indicate that leadership factors significantly influence employee involvement, as does TQM, which exhibits a stronger positive effect on employee involvement compared to leadership factors (TQM è EI). Additionally, leadership factors have a more significant impact on employee involvement compared to management commitment (L è EI). However, the relationship between TQM and employee involvement lacks significance, as does the relationship with the mediating variable, Management Commitment, which hasn’t been able to support TQM towards EI. The coefficient of determination, or R Square, is 0.784, indicating that the variables examined collectively explain 78.4% of Employee Involvement simultaneously.
Keywords:
Total Quality Management; Leadership; Management Commitment; Employee Engagement; Effect of Moderating Variable.
Received: 02 March 2024
Accepted: 17 March 2024
Published: 25 March 2024
